Amtrak Customer Service

The contact page for Amtrak customer service does not openly list a phone number, but there is Julie –- the virtual assistant who’-s there to answer your questions. We found the phone number listed under the assistance tab on the right side of the page.

  • : 1-800-872-7245
  • TTY/TDD: 1-800-523-6590
  • Amtrak Police: 1-800-331-0008
  • Guest Rewards: 1-800-307-5000
  • Vacations: 1-800-AMTRAK2
  • Group Travel: 1-800-872-1477

Amtrak Mailing Address

Customers who’-d rather contact Amtrak by mail can write to the customer relations department in Washington, DC. Financial and personal information should not be included in the letter. It can take weeks to hear back from an Amtrak customer service agent due to mailing and processing times.

Amtrak Office of Customer Relations
60 Massachusetts Ave. NE
Washington, DC 20002

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