Cricket Customer Service

Customers have the ability to contact a customer service representative 24 hours a day, 7 days a week. The common concerns addressed are the availability of smartphones, Muve music, wireless broadband and the availability of accessories. Representatives can also answer questions concerning cell phone plans, pay-as-you-go minutes and tips for switching from your current service.

Customer service: 1-800-975-3708

Cellular device service: 1-800-922-5159

By mobile device: *611

Live Chat: Customers visiting the official website can also contact a live representative by using the live chat feature. You do not need to be a current customer in order to use this service. When asking a question, the representative answers the questions promptly.

Mailing Address

Customers can send correspondence to a customer service representative here:

Cricket Communications
P.O. Box 660747
Dallas, TX 75266-0747

Another method to deliver correspondence to customer service is to visit Cricket locations across the country. Simply address the mail to customer service and the employee will deliver the mail to the appropriate party.

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