Cricket Customer Service
Customers have the ability to contact a customer service representative 24 hours a day, 7 days a week. The common concerns addressed are the availability of smartphones, Muve music, wireless broadband and the availability of accessories. Representatives can also answer questions concerning cell phone plans, pay-as-you-go minutes and tips for switching from your current service.
Customer service: 1-800-975-3708
Cellular device service: 1-800-922-5159
By mobile device: *611
Live Chat: Customers visiting the official website can also contact a live representative by using the live chat feature. You do not need to be a current customer in order to use this service. When asking a question, the representative answers the questions promptly.
Customers can send correspondence to a customer service representative here:
P.O. Box 660747
Dallas, TX 75266-0747
Another method to deliver correspondence to customer service is to visit Cricket locations across the country. Simply address the mail to customer service and the employee will deliver the mail to the appropriate party.
Cricket LocationsOur Cricket locator is very easy to use. Just browse Cricket locations by city and state.
- District of Columbia
- North Carolina
- New Jersey
- New Mexico
- New York
- South Carolina