JCPenney Customer Service

JCPenney customer service is available 24 hours a day/ 7 days a week. You can call customer service about returns, website issues and customer service issues even if you were shopping in a physical store.

  • : 1-800-322-1189
  • TDD: 1-800-527-7889
  • Spanish : 1-800-336-7337
  • Credit Card Services: 1-800-542-0800
  • Gift Registry: 1-800-527-4438
  • Warranty: 1-800-933-7115
  • Dinnerware: 1-800-322-1189
  • Furniture: 1-800-442-7902

JCPenney Mailing Address

Hidden among the legal wording of the Privacy Policy is the Customer Relations mailing address. We are finding that more and more companies choose to leave the mailing address hidden rather than encourage customer contact by standard mail.

J.C. Penney Corporation, Inc.
Attn: Corporate Customer Relations
P.O. Box 10001
Dallas, TX 75301-7311

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