Macys Customer Service

Finding a phone number for Macy’s customer service was a bit more difficult that we’d expected. The Us and pages provide links for various questions or concerns, but no phone numbers are openly listed.

The customer service call center is open from 9 A.M. to 9 P.M. weekdays. You can also call on Saturday from 9 A.M. to 7 P.M. or Sunday from 11 A.M. to 7 P.M.

  • Order Help: 1-800-289-6229

If you’d rather not wait on hold you can enter your phone number on the page by simply clicking the Click to Call link.

Macys Mailing Address

At the very bottom of the page there is a small line of words – that is the customer service mailing address. This is the first time we’ve found the address placed at the bottom of the page like this. We don’t know if the customer service department is trying to hide the address or if so few customers use the address that it is not really worth a more predominant space.

Macys Credit and
P.O. Box 8113
Mason, OH 45040

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